GENERAL TERMS AND CONDITIONS OF SALE – AJS TRANSPORT

Article 1 – Purpose

These General Terms and Conditions of Sale (GTCS) define the rights and obligations of the parties in connection with the sale of passenger transport services provided by AJS Transport (hereinafter referred to as “the Carrier”) to its customers (hereinafter referred to as “the Client”).

Article 2 – Booking

2.1 Transport services may be booked via the Carrier’s website, by telephone, by email, or by message (WhatsApp or equivalent).

2.2 A booking becomes firm and final only after written confirmation from the Carrier (email, message, or accepted quotation).

2.3 The Client undertakes to provide accurate information at the time of booking (date, time, pick-up location, destination, number of passengers, and luggage volume).

Article 3 – Prices and Payment

3.1 Prices are expressed in euros and may be given for information purposes only until confirmed in writing by the Carrier.

3.2 The final price is the one confirmed by the Carrier at the time of booking validation.

3.3 Payment may be made:

  • by bank transfer prior to the service,

  • by online payment (if available),

  • or in cash directly to the driver on the day of transport.

3.4 In the event of non-payment, the Carrier reserves the right to refuse the service.

Article 4 – Cancellation and Modification

4.1 Any cancellation made more than 72 hours before the scheduled time of the journey will not incur any charges.

4.2 In the event of cancellation between 72 hours and 24 hours before the journey, cancellation fees corresponding to 50% of the transport price may be charged.

4.3 In the event of cancellation less than 24 hours before the journey, or in the event of a no-show, 100% of the transport price may be charged.

4.4 Any modification to a booking is subject to availability and may result in a price adjustment.

Article 5 – Liability

5.1 The Carrier undertakes to use all reasonable means to provide a safe, comfortable transport service in compliance with applicable regulations.

5.2 The Carrier shall not be held liable for delays or failure to perform the service due to circumstances beyond its control, including but not limited to:

  • weather conditions,

  • traffic congestion,

  • accidents,

  • road closures,

  • strikes or exceptional events.

5.3 No compensation may be claimed in the event of delays caused by such circumstances.

Article 5.4 – Flights, Trains and Connections

The Carrier shall not be held liable for any consequences arising from delays, cancellations, or missed connections (flights, trains, boats) resulting from circumstances beyond its control, including weather conditions, traffic conditions, accidents, road closures, or any exceptional events.

The transport service does not include any guarantee of flight or train connections. The Client remains solely responsible for choosing an appropriate departure time in relation to their flight or train and is advised to allow a sufficient safety margin, particularly during the winter season.

 

Article 5.5 – Flight Delays, Waiting Time and Cancelled Flights

5.5.1 Waiting time in case of flight delay

The driver’s waiting time is included for up to 2 hours after the initial scheduled landing time of the flight provided at the time of booking.

Beyond these 2 hours of delay, any additional waiting time may be charged according to the applicable rate, or the transfer may need to be reorganised depending on the Transporter’s availability.

5.5.2 Cancelled flight and rebooking on another flight

In the event that the initial flight is cancelled and the Client is rebooked onto another flight at a different time:

  • if the new flight results in a delay of more than 4 hours compared to the originally scheduled landing time,

  • and if the Transporter has had to refuse or cancel another transfer in order to remain available,

the service shall be considered as cancelled by the Client, and 100% of the transfer amount shall remain due.

5.5.3 New booking

In such cases, a new transfer may be offered to the Client, subject to availability, and will require a new quotation.

Article 6 – Luggage and Conduct

6.1 The volume of luggage must correspond to the information provided at the time of booking. In the event of undeclared excess luggage, the Carrier reserves the right to refuse the service or apply a surcharge.

6.2 The Client undertakes to behave respectfully towards the driver and the vehicle. Any damage caused may be subject to additional charges.

Article 7 – Complaints

7.1 Any complaint relating to the transport service must be submitted in writing to the Carrier within a maximum period of 7 days following the date of the journey.

7.2 After this period, no complaint will be accepted.

Article 8 – Personal Data Protection

8.1 Personal data collected is used solely for the purpose of managing bookings and commercial relationships.

8.2 The Carrier undertakes to comply with applicable personal data protection regulations, including the General Data Protection Regulation (GDPR).

Article 9 – Applicable Law and Disputes

9.1 These General Terms and Conditions are governed by French law.

9.2 In the event of a dispute, the parties agree to seek an amicable solution before initiating any legal proceedings.

Article 10 – Consumer Mediation

In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, the Client may, after having contacted the Carrier in writing and in the absence of a satisfactory response, refer the matter free of charge to a consumer mediation body.

The competent mediator is:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice

📍 14 rue Saint Jean, 75017 Paris – France

🌐 https://www.cm2c.net

📧 cm2c@cm2c.net

Sanchez Jérôme

AJS Transport